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Privacy Policy

Privacy Policy

This policy sets out the way Metifex Pty Ltd (Metifex) will use, manage and protect your personal information. It applies to personal information that may be collected or submitted to Metifex through the Metifex web site (the Web Site) or any other means of collection. By continuing to use the Web Site and/or the products and services provided by Metifex, you consent to us dealing with your personal information in the manner set out in this Privacy Policy.

We recognise that your privacy is important and that you have the right to control your personal information. The following policy sets out how we will handle your personal information and safeguard your privacy. We will comply with applicable laws, including the Australian Privacy Principles (APPs).

Information Collection

Metifex may collect information about visitors to our Web Site such as length of visit, the pages visited and the referrer.  The information is for internal use only and helps Metifex understand what our users find interesting and useful on our Web Site.

We collect personal information about you when you send an email to us. This type of information may include your name, email and mailing addresses and contact numbers. We collect personal information in order to process your requests and potentially provide services to you. All other information requested is voluntary.

The Metifex Web Site contains links to the web sites of third parties.  If you access those third party web sites they may collect information about you. Metifex does not collect information about you from the third parties. Before disclosing your personal information to any other web site, you should examine the terms and conditions for using the web site and the privacy policy applicable.


When you visit our Web Site, our server may attach a small data file known as a “cookie” to your hard drive. This enables us to analyse usage patterns on our Web Site in order to tailor it to our users’ needs. Cookies only identify your computer to our servers when you visit our Web Site. Most web browsers are set to accept cookies. If you do not wish to accept cookies, you can refuse the transfer of cookies to your computer’s hard drive by adjusting your internet browser. They operate as a unique identifier, which helps us to know what our users find interesting and useful on our Web Site. We do not link this information back to other information that you have provided to us.

Use and Disclosure of Personal Information

Any personal information that we collect about you will be used by us and disclosed to companies within the Metifex Group. The purpose is to provide you with the information, products or services that you have requested and also to tell you about other products and services that we think might be of interest to you. We may also use this information to respond to any comments or queries you may have.

We may disclose personal information about you to organisations that provide services to us. We limit this disclosure to the information they need to perform the service.

Security, Accuracy and Storage of your Personal Information

Metifex takes all reasonable steps to secure any personal information that we hold about you. Your information is stored either on secure computer facilities or in secured information storage units on our premises.

If you use the Internet to communicate with us, you should be aware that there are inherent risks in transmitting information over the Internet. Metifex does not have control over information while in transit over the Internet and we cannot guarantee its security.

Other Web Sites Linked to our Web Site

From time to time our Web Site, www.metifex.com.au, may provide links to third party web sites. These link sites are not under our control and we are not responsible for the conduct of companies linked to those web sites. Before disclosing your personal information to any other web site, you should examine the terms and conditions for using the web site and the privacy policy applicable.

What to do if you have a Complaint or Question

If you have any queries on our privacy policy, or if you have a problem or wish to lodge a complaint regarding an alleged breach of your privacy, please contact us at the following address:

Privacy Officer
Metifex Pty Ltd
PO Box 985
Brisbane QLD 4066

Or by email to metifex@metifex.com.au

Changes to our Privacy Policy

From time to time it may be necessary for us to review and revise our privacy policy. We reserve the right to change our privacy policy at any time and to notify you by publishing an updated version of the policy on the Metifex Web Site at www.metifex.com.au